AI Infrastructure Support Engineer

APAC; Singapore

Provide first and second-line technical support for Nscale's GPU cloud platform. Join the Support & Operations team to handle customer issues, collaborate with engineering, and improve support processes.

What you'll do

Handle incoming support tickets via email, chat, and ticketing systems
Troubleshoot platform, infrastructure, and connectivity issues
Manage ticket lifecycle with documentation and status updates
Create and maintain knowledge base articles and troubleshooting guides
Collaborate with engineering and product teams on escalations and incidents

What they're looking for

2-4 years technical support experience in software or infrastructure
Strong troubleshooting and problem-solving abilities
Excellent written and verbal communication skills
Familiarity with cloud platforms or infrastructure concepts
Basic understanding of networking, Linux/Unix, or containerization

Skills

AWS
GCP
Azure
Linux/Unix
Docker
Kubernetes
Python
Bash

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.

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