Partner Quality Specialist
The Partner Quality Specialist will improve payout partner reliability and reduce transaction failures within the QCC team. The role focuses on incident investigation, cross-functional coordination, and implementing operational improvements for the payout ecosystem.
What you'll do
- Identify, analyze, and resolve quality issues across payout partners
- Investigate incidents with partners and drive interim and long-term fixes
- Coordinate resolution efforts across Customer Support, Product, Engineering, Operations
- Define, track, and present quality and performance metrics and trends
- Project-manage process and technical improvement initiatives with partners
What they're looking for
- 2-3 years in an operational or technical role
- Experience with customer support platforms and automation tools
- Strong analytical and problem-solving abilities
- Ability to manage multiple projects and prioritize tasks
- Strong verbal and written communication and cross-functional collaboration
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
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