Technical Support Engineer (L2)

Singapore

Technical Support Engineer providing technical support and troubleshooting for Sumsub's B2B platform. Role sits in the support team and works closely with engineers and other internal teams to resolve client issues.

What you'll do

Provide technical support, configuration, and troubleshooting for B2B clients
Perform technical analysis of reported problems and define resolution plans
Escalate or take ownership of complex cases with other engineers
Collaborate with teams to answer technical client questions and liaise with clients
Communicate with clients via chat, email, and outbound calls

What they're looking for

Fluent in English and Mandarin, oral and written
At least 1 year technical support experience, SaaS/web/mobile preferred
Knowledge of HTTP, REST APIs, status codes, JSON, and browser debugging
Able to read and write basic SQL queries
Understand request flow through web and mobile SDK integrations

Skills

HTTP
REST APIs
JSON
SQL
browser developer console debugging
Postman
Grafana
Kibana

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.

This job comes from the career page of Sumsub. We link straight to the source.