Product Support Engineer, T3
Customer-facing Product Support Engineer working on post-sales lifecycle for Cato’s cloud network security platform. Role sits within the product support team handling onboarding, evaluation, and ongoing customer success.
What you'll do
- Own and manage customer issues through to resolution
- Research, diagnose, and troubleshoot customer problems
- Coordinate with R&D and Product Management on issues
- Maintain ongoing customer communication and periodic meetings
- Monitor customer status and identify concerns and opportunities
What they're looking for
- 2-3+ years as Support Engineer (tier2-3) or Network Engineer
- Knowledge of security concepts such as CASB, DLP, IPS (advantage)
- Strong networking skills including TCP/IP, firewalls, proxies
- Technical experience with DNS, DHCP, NAT, HTTP/HTTPS, VOIP
- Experience with VPNs, IPsec, BGP, WAN/SD-WAN/MPLS networks
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
This job comes from the career page of Cato Networks. We link straight to the source.