Technical Support Engineer, APAC

Singapore

Frontline Technical Support Engineer for the APAC region, providing real-time support for Fireblocks's SaaS platform. The role sits on the APAC Frontline Support team handling customer incidents and escalations.

What you'll do

Own incidents through to resolution using available resources
Provide real-time support via Slack and remote troubleshooting
Deliver technical support for Fireblocks's SaaS platform
Escalate to Senior Support and join war room calls during outages
Maintain meticulous case management and documentation

What they're looking for

1-3 years as a Technical Support Engineer or similar role
Ability to work under high pressure with time management
Willingness to work unorthodox hours when needed
Experience with API implementation and debugging
Excellent oral and written communication skills

Skills

API
Databases
Kibana
Grafana
OpenSearch
Python
Perl
Bash
Javascript
LogStash
cryptographic algorithms

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.

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