Team Lead - Technical Support
Lead a Singapore-based technical support team that is the primary contact for merchants using Adyen's payments platform. The role sits in the Support organisation and focuses on team leadership, operational goals, and cross‑functional collaboration.
What you'll do
- Lead a team of subject matter experts on Adyen platform and APIs
- Collaborate with regional and global counterparts to support merchants
- Set and communicate support department goals and objectives
- Mentor staff and handle complex escalations from merchants and leadership
- Monitor KPIs and drive continuous performance improvements
What they're looking for
- Minimum 5 years managing technical support teams
- Experience working with geographically dispersed teams
- Strong problem-solving and process design skills
- Comfort handling complex technical escalations
- Familiarity with web technologies and scripting tools
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
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