Member Experience Operations Officer
Provide first-line technical support for high-value online payment customers. Role sits within member/customer experience operations handling inquiries, diagnostics and escalations.
What you'll do
- Provide Level 1 technical support via phone and email in a 24/7 environment
- Diagnose hardware and software issues using established procedures
- Initiate corrective actions and minimize customer downtime
- Escalate complex or high-profile issues to appropriate teams
- Maintain customer relations and follow up on callbacks as needed
What they're looking for
- Relevant university degree
- At least 2 years phone/email technical support in a BPO serving international clients
- Ability to read logs and interpret statuses
- Experience with payment solutions is advantageous
- Familiarity with CRM tools like Zendesk preferred
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
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