Head of Customer Success & Operations, Asia Pacific
Lead post-sale customer experience and operational delivery for Tribe in Asia Pacific. Build the regional Customer Success and Operations function and scalable APAC operating model.
What you'll do
- Own senior customer relationships across onboarding to live service
- Drive retention and account growth within existing customers
- Manage escalations and coordinate cross-functional incident resolution
- Design and implement APAC operating model, governance and SLAs
- Hire and lead the APAC Customer Success and Operations team
What they're looking for
- Extensive senior experience in payments, fintech or banking
- Proven track record managing senior customer relationships
- Hands-on experience in onboarding and operational delivery
- Experience building processes and teams in a scaling business
- Deep knowledge of APAC payment schemes and regulatory environments
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
This job comes from the career page of Tribe Payments. We link straight to the source.