VP, Customer Success and Support

Lead global Customer Success and Support to shape the merchant lifecycle and improve retention. Execute cross-functional strategies for product feedback, compliance, and operational scaling.

What you'll do

• Build, mentor, and scale global Customer Success and Support teams
• Design frameworks, workflows, and tooling to resolve merchant issues fast
• Translate merchant feedback into product and engineering requirements
• Establish and monitor core performance metrics and data-driven processes

What they're looking for

• 8+ years scaling leadership in merchant operations, support, or success
• Deep familiarity with payment infrastructure, fintech, or SaaS platforms
• Proven experience guiding organizations through rapid expansion
• Strong product instinct converting operational friction into engineering specs
• Understanding of financial compliance, risk controls, and regional regulations

Skills

• payments
• financial compliance
• risk controls
• merchant operations
• data-driven decision making
• product requirements
• scaling teams
• operational transformation

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.