Head of Operations (Customer Service and Fulfillment )
Lead regional Customer Service and Fulfillment operations to improve customer experience and operational efficiency. This role sits in the Group operations function with regional responsibility across markets including Singapore and Hong Kong.
What you'll do
- Define and execute regional operating strategy for Customer Service and Fulfillment
- Establish operating models, service standards, and governance across markets
- Lead customer-service functions and drive improvements in satisfaction and resolution
- Oversee physical and digital reward fulfillment, inventory and delivery performance
- Drive automation, process standardisation and cross-functional transformation initiatives
What they're looking for
- Bachelor’s degree in a related field; postgraduate preferred
- Minimum 12 years relevant operations or customer-service experience
- At least 5 years in a senior leadership role across multiple markets
- Proven experience in operational transformation and automation initiatives
- Strong commercial, analytical and risk-management capabilities
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
This job comes from the career page of MoneyHero Group. We link straight to the source.