Customer Support Specialist

Customer Support Specialist providing day-to-day support for users of Sweep’s SaaS platform. Role sits in the Product Department supporting customers across APAC and collaborating with product and engineering teams.

What you'll do

• Monitor and resolve customer issues and escalations
• Investigate customer concerns and communicate findings
• Work with Product, Engineering, Delivery, and Customer Success
• Create and maintain self-service content and support tools
• Document cases and provide timely customer updates

What they're looking for

• 2-3 years in customer or technical support roles
• Experience supporting a SaaS product
• Strong written and verbal English communication
• Based in Singapore and available 09:00-17:00 SGT
• Willing to work flexibly during onboarding

Skills

• SaaS support
• Customer support
• Incident management
• Knowledge base and help center content
• Intercom (mentioned as example)
• Cross-functional collaboration

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.